Shipping policy

Shipping Policy

1. General

Olorun Sports (“we”, “us”, “our”) is committed to delivering products in a timely and secure manner. Please note that many of our products are manufactured or customised to order. As a result, dispatch and delivery times may vary depending on the nature of the items purchased.

By placing an order with Olorun Sports, you acknowledge and accept the terms set out in this Shipping Policy.

2. Order Processing & Dispatch

2.1 Stock Items (Non-Customised)

Orders for stock, non-customised items are typically processed and dispatched within 2–3 working days, subject to availability.

2.2 Customised or Personalised Items

Orders for stocked items, including but not limited to teamwear, personalised kits, and printed garments, require additional production time prior to dispatch.

  • Standard production time is typically 3-5 working days.

  • Production times may vary depending on order size, design complexity, and seasonal demand

Estimated dispatch or delivery timeframes will be provided at the time of ordering; however, these estimates are not guaranteed.

2.3 Bespoke Sportswear / Workwear

Fully bespoke or tailor-made items are produced to individual specifications.

  • Estimated lead time: 6–8 weeks from order confirmation

  • This timeframe reflects the design, manufacturing, and quality assurance processes involved

3. Shipping Rates

Shipping costs are calculated at checkout based on the delivery address, order size, weight, and selected delivery service. All applicable charges will be displayed before payment is completed.

4. Delivery Locations

We currently deliver to:

  • The United Kingdom

  • Selected international destinations

International orders may be subject to additional delivery charges and longer transit times.

5. Delivery Estimates (Post-Dispatch)

  • UK deliveries: typically 2–3 working days

  • International deliveries: typically 7–14 working days, depending on destination and customs processing

Delivery times are estimates only. Olorun Sports shall not be liable for delays caused by courier services, customs authorities, force majeure events, or other circumstances beyond our reasonable control.

6. Tracking

Where available, tracking details will be provided via email once your order has been dispatched. Tracking availability may vary depending on the delivery service selected.

7. Customs, Duties, and Taxes (International Orders)

International shipments may be subject to import duties, taxes, and customs fees. These charges are the sole responsibility of the recipient and are not included in the product price or shipping cost charged by Olorun Sports.

Customers are advised to consult their local customs authority prior to placing an order.

8. Delivery Issues, Loss, or Damage

If an order is delayed, lost, or arrives damaged, you must notify us within 2 working days of the expected delivery date by contacting hello@olorunsports.com.

We will investigate the matter with the relevant delivery partner. Resolution, including replacement or refund, will be subject to courier investigation outcomes and our applicable terms and conditions.

9. Contact Information

For questions relating to shipping, delivery, or order progress, please contact:

Email: hello@olorunsports.com